Company Overview: Auto-Owners Insurance Group has been functioning as a group of independent mutual insurance agencies for ninety years. It has been on the Fortune 500 list every year since 2002, and has a total written premium of more than $5 billion.
Originally founded strictly as an automobile insurance company, Auto-Owners now includes five property and casualty companies, and one insurer that offers life, health, and annuity products.As part of its commitment to social awareness, Auto-Owners Insurance supports the "W82TXT" (wait to text) program which educates motorists about the dangers of distracted driving.
Auto Insurance Products: Auto-Owners offers an array of product lines under the automobile insurance division, including personal passenger auto insurance, motorcycle/moped coverage, antique auto coverage, and even coverage for recreational vehicles.
Customer Service: Because Auto-Owners is sold through independent agencies, their general customer services options are limited. Each division offers access via form-based email, and phone numbers, while policyholders can log in to address specific issues or process claims.
Consumer Satisfaction: While the headquarters of Auto-Owners Insurance is not accredited by the Better Business Bureau, the company has been given an A+ rating. Customer reviews at Viewpoints.com are mixed, however, and the company has only earned a star rating of 2.48 out of 5 at that site, with many people remarking that claims are not handled well. Only 44% of Viewpoints reviewers would recommend this company.
Connectivity: Auto-Owners website offers form-based email for general questions, and has both a claims center and a customer center, but both require a username and password for entry. The customer center appears to allow policy management, bill payment, and claims status requests.
Is there an app for that? Auto-Owners Insurance does not offer a smartphone app.
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