Company Overview: Erie Insurance is a multiline company that has been offering insurance for automobiles (and other vehicles) since 1925. They offer thirty different coverage options.
Auto Insurance Products: Erie Insurance offers private passenger and commercial automobile insurance. Among their coverage options are transportation expenses coverage so you can get home right after an accident, an option to waive the deductibles if both vehicles in an accident are covered by Erie policies, and an option to cover reasonable costs of first aid services for people and animals injured in a car accident.
Customer Service: In addition to a fully-loaded website that includes text and video information, there are several email address and contact numbers available for current or prospective customers. As well, Erie offers a callback service, where consumers can plug in their phone number and a customer service rep will call them back at a specified time.
Consumer Satisfaction: Even though Erie is not accredited by the Better Business Bureau, the company has an A+ rating, with under 100 complaints in the past three years, markedly low for any insurance company. Consumer reviews from Viewpoints.com are a bit more mixed, with a rating of 3.63 out of 5 stars, and 69% of reviewers willing to recommend the company to others. It should be noted, however, that this rating is for all of Erie's products and not just their auto insurance.
Connectivity: Erie Insurance Company's website is simple and understated, but provides a wealth of information, including a list of more discounts than many insurers will admit to offering. Customer service numbers and links to claims interfaces are easy to find.
Is there an app for that? The Erie Mobile app for iPhone and other smartphones facilitates auto glass and accident claims, agent contact, and access to individual accounts.
Current Ad Spot:
Because Erie Insurance is sold by independent agents, there is no comprehensive commercial from the company itself. However, they often do radio spots. This is a recent one: