Company Overview: : Liberty Mutual has been in the insurance industry since 1912, and is now the fifth-largest property & casualty insurance company in the country, and has a Fortune 500 ranking of 71. What is more impressive, however, is that 91% of its customers renew their policies every year.
Auto Insurance Products: Liberty Mutual offers private passenger auto insurance, including accident forgiveness and new car replacement coverage, as well as motorcycle insurance and personal injury protection coverage. Non-auto products include homeowners and life insurance.
Customer Service: Liberty Mutual has an extensive customer service page on its website. Contact options include email and phone, and all are easily accessible. Also of note is a "member rights" center.
Consumer Satisfaction: Liberty Mutual is an accredited business with the BBB, and has a rating of A, meaning that they usually do a good job of resolving complaints, and are considered to be a stable business. Viewpoints.com users give Liberty Mutual 3.79 out of 5 stars, and 126 of the 182 reviewers would recommend the company to others.
Connectivity: Liberty Mutual offers consumers an extensive website (www.libertymutual.com) that has everything from a quote engine to a special online claims center. Phone numbers and email addresses are easy to find, and consumers can do a lot of policy management online. In addition, Liberty Mutual has embraced the social media age, and can be found on both Facebook and Twitter.
Is there an app for that? Liberty Mutual has three iPhone/smartphone apps, including Liberty Mutual Mobile which allows consumers to report accidents and begin the work of filing a claim from the scene. In addition, they have a driving game app, and they're sponsoring something called the Responsibility Project, which encourages people to think about the many ways they can choose the "right" thing.
Current Ad Spot: