Company Overview: The Mercury Insurance Group originally opened in 1962, and does business primarily in California, but has expanded to other areas in recent years. They pride themselves on having local agents, a comprehensive suite of products and, low rates.
Currently, they're one of the fastest growing insurance companies in the United States, and third-largest private passenger auto insurer in the state of California, with assets totaling over $4 billion. Mercury writes policies in Arizona, Florida, Georgia, Illinois, Michigan, Nevada, New Jersey, New York, Oklahoma, Pennsylvania, Texas and Virginia.
Auto Insurance Products: Mercury offers both private passenger and commercial auto insurance, as well as mechanical breakdown policies, which are sort of like a combination of an extended warranty and roadside assistance.
Customer Service: New and existing customers have access to toll-free phone numbers and form-based email via the company website, with separate numbers for getting a quote/finding an agent, and billing or claims issues.
Consumer Satisfaction: Mercury is not a BBB-accredited company, although they have rated the headquarters at C-, which is the low side of average. There is only one user-review posted to the Better Business Bureau's website, and the low rating is almost exclusively based on poor responses to customer complaints. Mercury's rating on Viewpoint.com is 3.47 - again, average - with 67% of those who've reviewed the company willing to recommend it.
Connectivity: Mercury's website, www.mercuryinsurance.com, allows both policy holders and prospective clients to request rate quotes or browse a collection of insurance tips, as well as ask questions via form-based email. Contact information is easy to find. Policy holders can pay their premiums and file claims online, and track vehicle repairs. Is there an app for that? The current version of the iPhone App Store does not offer a Mercury Insurance app, but there may be other smartphone apps available.