MetLife Review

Written by Michael Browne

Met Life InsuranceCompany Overview:  Met Life began operating out of New York in 1864, insuring Civil War soldiers and sailors against wartime injuries. Today, more than 140 years later, Met Life serves over 90 million customers in 60 countries.

Auto Insurance Products: Often offered as part of an employee benefits plan, MetLife's auto insurance division offers private passenger auto insurance to qualified customers. They have special programs for teen drivers, and those with clean driving records, and generally prefer clients with excellent credit.   

Customer Service: MetLife offers an array of contact numbers for quotes, questions, claims, and general customer service. Customers can email via a dropdown list on the company website, and there's also an option for filling out a form to request that an agent call the customer.

Consumer Satisfaction:  MetLife's home office is not accredited by the Better Business Bureau, nor is it rated, largely because the company has chosen not to respond to BBB's request for information. Users of have given MetLife an average rating of 3.63 out of a possible 5 stars, and 74% of customers would recommend the company to others, though complaints include issues with injuries being treated.

Connectivity: The MetLife website is extensive, with many options for customer service and quote generation, as well as detailed information about products and policy options, and explanations of different types of coverage. Policy holders can make payments, check their insurance status, and request copies of their insurance cards online.

Is there an app for that? MetLife offers an iPhone app to generate life insurance quotes, but doesn't appear to offer an app for any aspect of their auto insurance.

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