Company Overview: Originally based in Ohio and known as Farm Bureau Mutual, Nationwide Insurance has been "on your side" since 1925, and has assets in excess of $135 billion, making it extremely stable.
The current name of the company, Nationwide Insurance, was adopted in 1955 in order to reflect its expansion to most of the United States. In addition to auto insurance products, Nationwide customers can buy property and life insurance products, and there's even a financial planning division.
Nationwide went public in 1997.
Auto Insurance Products: Nationwide offers private passenger auto and motorcycle insurance, and commercial auto insurance.
Customer Service: New and existing customers have access to toll-free phone numbers and form-based email via the company website, which also offers a snail-mail address, and a toll free line dedicated to feedback calls.
Consumer Satisfaction: The Nationwide headquarters is accredited by the Better Business Bureau, and has been given an A+ rating. Typically, individual offices are not accredited, but prospective customers should read the reviews for the specific branch they will be working with if they have concerns. Viewpoints.com users have given Nationwide a 3.65/5.00 rating, with most reviews citing excellent service but rates that aren't necessarily the cheapest possible. 70% of Viewpoints users would recommend the company.
Connectivity: Nationwide's website, www.nationwide.com, isn't the prettiest site in the world, but it's incredibly comprehensive. Not only can you email the office, find a phone number for almost every department, file a claim, and pay your bill, but there's also a lot of easy-to-digest information, and requesting a quote is simple and free. Is there an app for that? Nationwide offers a free iPhone app called Nationwide Mobile that lets users call for emergency aid, gather all the information needed to file a claim, find a local office, and even turns your iPhone into a flashlight, should you need one. There is also a version available for Android phones.