Company Overview: More than 150 years since it was founded, Travelers is one of the United States' largest property casualty companies, with more than 13,000 independent agents and 30,000 employees. The boast the first policies for autos, hybrid cars, and space travel - ever - and, in 2009, founded the Travelers Institute for Public Policy.
Auto Insurance Products: Travelers offers private passenger car insurance, commercial auto insurance, and special programs for hybrid cars. Should you need it, they also insure space travel.
Customer Service: New and existing customers can use forms on the Travelers website to contact customer service or request quotes, or can use form-based email. The "contact us" page lists links to different departments and their toll-free numbers for easy access.
Consumer Satisfaction: Travelers Insurance headquarters have been accredited by the Better Business Bureau, and have the top rating of A+. Consumer reviews from Viewpoints.com are less glowing, with a rating of 3.64/5.00 and 70 percent of customers willing to recommend the company to others.
Connectivity: Shoppers and policy holders alike can read through tons of useful information at the Travelers Insurance website: www.travelers.com. They can also request quotes and submit questions and feedback. In addition, policyholders can file claims and check the status of them through a secure interface.
Is there an app for that? Travelers offers a smartphone app called Travelers Auto Accident Help, that walks users through a checklist of what to do if they're in an accident. It's definitely available for iPhone, and may be available for other phones as well. It is free.