Travelers Insurance Review

Written by Michael Browne

Travelers InsuranceCompany Overview:  More than 150 years since it was founded, Travelers¬† is one of the United States' largest property casualty companies, with more than 13,000 independent agents and 30,000 employees.¬† The boast the first policies for autos, hybrid cars, and space travel - ever - and, in 2009, founded the Travelers Institute for Public Policy.

Auto Insurance Products: Travelers offers private passenger car insurance, commercial auto insurance, and special programs for hybrid cars. Should you need it, they also insure space travel.

Customer Service: New and existing customers can use forms on the Travelers website to contact customer service or request quotes, or can use form-based email. The "contact us" page lists links to different departments and their toll-free numbers for easy access.

Consumer Satisfaction: Travelers Insurance headquarters have been accredited by the Better Business Bureau, and have the top rating of A+.  Consumer reviews from Viewpoints.com are less glowing, with a rating of 3.64/5.00 and 70 percent of customers willing to recommend the company to others.

Connectivity:  Shoppers and policy holders alike can read through tons of useful information at the Travelers Insurance website: www.travelers.com. They can also request quotes and submit questions and feedback. In addition, policyholders can file claims and check the status of them through a secure interface.

Is there an app for that? Travelers offers a smartphone app called Travelers Auto Accident Help, that walks users through a checklist of what to do if they're in an accident. It's definitely available for iPhone, and may be available for other phones as well. It is free.