Company Overview: Unitrin Direct operates without benefit of agents or branch offices, selling insurance directly to consumers via the web, or through their call centers. They sell auto insurance in 25 of the United States.
Auto Insurance Products: Unitrin has a limited product line - the only auto insurance they offer is coverage for private passenger vehicles.
Customer Service: Customer service is easily accessed via form-based email from the website, or via toll-free phone numbers. Sales questions and quotes are also available via phone or internet.
Consumer Satisfaction: Unitrin Direct is not accredited by the Better Business Bureau, but they've given the company a C rating (average) based on its age, and response to complaints. Viewpoints.com consumer reviews give it about the same average rating - 2.5/5.00 - but there are only two reviews so that may not be accurate.
Connectivity: Unitrin Direct (www.unitrindirect.com) is a web-based company that does all their business by phone and internet. Because of this, consumers, whether they're policyholders or not can get quotes via the web. As well, policyholders can file claims and check their status.
Is there an app for that? There does not seem to be a smartphone app for Unitrin at this time.